Terms and Conditions

ALL RESERVATIONS INCLUDE

Complimentary drink served while you check in
Free WiFi
Free parking
Complimentary morning newspaper (shared)
Turn down service upon request
24/7 Concierge service
Access to outdoor pool tables from 7:00 a.m. – 11:00 p.m.
Other room amenities include iron, Zents bath products, towels and slippers

CANCELLATION POLICY
We require a 48 hours notice prior to arrival to change or cancel your reservation to avoid a charge of all night’s room and tax. Some exceptions apply.

DEPOSIT POLICY
All reservations require a deposit of the first night’s room rate plus tax at the time of booking. In the event of cancellation, the deposit is refundable if a 2+ day notice (4+ day notice in public holidays) is provided prior to arrival.

ROOM GUARANTEE
Any reservation booked with an invalid credit card will not be honored and the hotel assumes no responsibility for inaccurate information.

All rates are for single or double occupancy unless specified otherwise.

Additional Guests can be added to the following room types for an additional fee per person

CHILDREN
There is no additional charge for children 12 and under staying in an adult’s room. Maximum occupancy limitations for room types still apply.

LOBBY HOURS
24/7

CHECK-IN/CHECK-OUT TIMES
Check in – 4pm PST
Check out – 10am PST

SMOKING
The hotel is a non-smoking property (including e-cigarettes), and all guest rooms, balconies and public areas are designated as such.

Smoking is strictly allowed st designated smoking zones. A $200.00 cleaning fee will be applied to the room bill for smoking on the premises.

GROUP RESERVATIONS
Five or more reservations are considered a group and must be booked through our sales department. Groups are subject to the terms of a contract including cancellation policy and performance requirements. In the event that a group of rooms are booked as individual reservations the hotel reserves the right to require the block of rooms to be subject to the terms and conditions of a contract.

PETS
We welcome service animals in compliance with state laws, however pets are not permitted in the hotel.

DINING
Parkside Villa offers breakfast, lunch and dinner at designated times and respective venues.

ROOM SERVICE
Available on request at a fee

BUSINESS CENTER
None but the Front Office will facilitate on request.